Job Description

  • To define, lead and manage the Infrastructure strategy, architecture, security and recover-ability of all Infrastructure Services.
  • Accountable for the provisioning, availability, planning and maintenance of all Infrastructure Services while ensuring compliance with existing processes and policies.
  • Ensure user satisfaction through the Service Desk to deliver against business driven Service Level Agreements (SLA).
  • Installing and configuring computer hardware, switch, modems, software, systems, networks, printers and scanner
  • Troubleshooting gym equipment, magnetic doors, CCTV’s and big screen.
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company
  • Setting up accounts for new users
  • Setting up new wrist band
  • Repairing and replacing equipment as necessary
  • SEO(Search Engine Optimization)
  • Website Troubleshooting technical issues
  • Website maintenance
  • backup website
  • User testing
  • Remaining up to date on emerging technologies and trends
  • Backend data integration and collection
  • Proven graphic designing experience
  • A strong portfolio of illustrations or other graphics
  • Familiarity with design software and technologies (Illustrator and Photoshop)
  • A keen eye for aesthetics and details
  • Excellent communication skills
  • Ability to work methodically and meet deadlines
  • Key Accountability
  • Accountable for the availability, reliability and uptime of all Infrastructure Services.
  • Responsible for managing and maintaining an effective IT Security Strategy, while ensuring compliance with internal policies and Country regulations.
  • Responsible for managing and maintaining an effective Disaster Recovery Strategy through testing and drills. Ensure that the business data integrity is protected and maintained at all times.
  • Responsible for delivering and maintaining the Infrastructure technology strategy to ensure that the delivery of services meets the business requirements.
  • Responsible for managing the desktop environment and through technology, delivering a secure, agile and reliable desktop operating environment.
  • Responsible for developing and maintaining agile, high speed, secure offshore communication systems.
  • Accountable for the Service Delivery through the service desk, ensuring compliance with the company defined SLAs.
  • Responsible for bringing technology improvements and enhancements in support of the paperless, automation business.
  • Responsible for license compliance across all Infrastructure services.
  • Annually supporting 3000 incidents and requests.
  • Implementing 200 Infrastructure Changes.
  • Delivering 15 projects

Required Skills

  • Degree educated in IT or a related discipline.
  • 3+ Years experience managing an Infrastructure team.
  • 3+ Years experience managing IT Security strategy and services.
  • Strong Project Management skills and experience.
  • Experience in Customer Service and Service Delivery using agreed Service Level Agreements.
  • Understanding of Local Area Network (LAN)/Wide Area Network (WAN)/Wireless/Video/Long Term Evolution (LTE) technologies.
  • Understanding of voice technologies and voice/network convergence.
  • Understanding of process control networks or Supervisory control and data acquisition (SCADA) networks.
  • Strong communicator to both technical and business users.
  • Demonstrate an ability to plan and priorities work schedules.
  • Ability to demonstrate an understanding of important market trends in the IT Industry.
  • Ability to think strategically in planning and anticipating changing business priorities.

***Please note – do not contact the venue directly, this will result in the voiding of your application. Please send through your application on this platform.

Job Type: Full-time

Pay: AED3,000.00 – AED6,000.00 per month